FAQs

What is the Give Store?

Our Give Store is designed to help you support your loved ones during challenging times. It offers a selection of gift vouchers for practical items and services that you can purchase to show your care and support. All items are carefully curated to cater to the needs of loved ones in need of practical support. 

How does it work?

Using the Give Store is easy-peasy! Browse through our range of items, select what you'd like to contribute, and complete your purchase. We'll take care of the rest! There is an option to add notes to your order during checkout and you can always reach out should you need any assistance from us at supportangel@supportcrew.co.nz

What can I purchase on the Give Store?

Currently, you can purchase My Food Bag meals; fruit and vege boxes; care packages; gift vouchers for transport as well as for a range of stores, including New World, Countdown, The Warehouse, and Farmer’s. These items are carefully curated to cater to the needs of loved ones in need of practical support. We are constantly seeking to improve the variety of products and services in our Give Store so if there is something you would like to see on our Give Store that isn’t there yet, feel free to let us know at supportangel@supportcrew.co.nz

How are meals organised?

Whether you are looking to meet a need request from a loved one and have meals delivered by a certain date, or whether you just want to give them care in the form of a meal, you make the purchase, we take care of the rest!

Once you purchase a meal, you have the option to add notes to your order (ie. dietary requirements; specific delivery date request etc). We get in touch with you to let you know that we have received the order, and then we get in touch with the receiver to organise a time and day that suits them to have the meals delivered. Our meal orders do not have expiry date so there is no need to carry on stashing a full freezer! We can hold off until need be.

We partner with My Food Bag to provide amazing quality meals. We do require for meal orders to be made with at least 10 working days’ notice of desired delivery date. If you need a meal delivered with a shorter time frame, we’ve got your back! Please contact us at supportangel@supportcrew.co.nz before placing an order for meals that require to be delivered asap.

What if the person I’ve purchased meals for has dietary requirements?

We understand that dietary needs vary. When placing an order, you can specify any dietary requirements or preferences. We'll do our best to accommodate them, and get in touch with you if we can’t.

What happens if other people have already purchased similar items?

We work closely with receivers of gifts to arrange a delivery time and date that suits their needs. There is no such thing as too many meals but we get that there is a thing as limited freezer space! Purchases do not have expiry dates and we are always happy to follow-up with kind reminders of outstanding orders. 

How do digital Gift Cards work?

Digital gift cards are sent directly to the recipient's email address. We also follow up with an email to confirm the receipt of the digital gift card.

How do physical Gift Cards work?

Physical gift cards are couriered to the recipient's address. We take care of the delivery and make sure they receive it promptly. 

How do Support Crew Gift Vouchers work?

Support Crew Gift Vouchers can be redeemed for items within the Give Store. They are a flexible way to allow recipients to choose what they need the most. If what they want to get is more expensive than the gift voucher they have, then the gift card can be used as credit for their purchase.

What happens if I purchase something not linked to a need request? When will it be delivered?

If your purchase isn't directly linked to a need request, we reach out to the recipient to organise a delivery time that suits them best. It can be within a week or within months! No purchases made via our Give Store have expiry dates.

What do service, transaction, and delivery fees cover?

Service, transaction, and delivery fees help us manage the platform, coordinate deliveries, and provide our very concierge and bespoke customer service.

Is there an expiry date for meals purchased?

No, there is no expiry date on purchases made via our Give Store. We are always happy to follow-up with kind reminders of outstanding orders if the recipient would like to hold-off on delivery of meals until there is room in their freezer.

Is there an expiry date on Support Crew Gift Vouchers?

No, Support Crew Gift Vouchers no not have an expiry date.

Can a person use their Support Crew Gift Voucher for something outside the Give Store?

Support Crew Gift Vouchers are specifically designed for use within the Give Store and may not be redeemable elsewhere.

What happens if the person I purchased a voucher for passes away?

If the unfortunate happens, please reach out to us on supportangel@supportcrew.co.nz,  We will work with you to find the most appropriate resolution.

How will the person I am buying something for know it is from me?

There are a couple of ways we make sure this happens: when you place an order via our Give Store, we get in touch with the recipient to let them know you have gifted them something from our Give Store. We also include a note with the order when it’s out for delivery. You can include a personal message when making your purchase during checkout and we’ll always make sure the recipient gets your note.

Will I get notified once the person receives their meal?

We will notify you when we have received your order but no, once we deliver the items in your order, we won’t get in touch to let you know the goods have been delivered. If you wish for us to contact you to confirm the meals have been successfully delivered, please let us know and we will make sure we do!

Will the person I get the meals for be notified when these will be delivered?

Absolutely! If the meals are for a ‘need request’ on a Support Page, the recipient will receive a notification from us with delivery details.

 If the meals are a gesture of love and care and not linked to any ‘need requests’, then we get in touch with the recipient to organise a delivery time and date that suits them.

Can I add a note to my order, and will the person receive it?

Absolutely! You can include a personal note during the checkout process and we’ll make sure the recipient receives your message. We include it in our email when we get in touch to let them know you have purchased them a gift, and then include the note with the gift as well.

Can I choose a specific date for meals to be delivered by/on?

You certainly can! Please note we require for My Food Bag meal orders to be made with at least 10 working days’ notice of desired delivery date. If you need a meal delivered with a shorter time frame, we’ve got your back! Please contact us at supportangel@supportcrew.co.nz before placing an order for meals that require to be delivered asap.

Are the fruit and vegetables in the fruit/veg box organic?

The contents of the fruit/veg box may vary and may not always be organic. If you would like the request for organic produce only, please get in touch before your purchase at supportcrew@cancer.org.nz

I would like to purchase an item from your Give Store for someone who doesn’t have a Support Page. Is that okay?

Definitely! You can make a purchase to support your loved ones even if they don't have a Support Page. Please make sure to include in the ‘notes’ section during checkout that the order is for someone who doesn’t have a Support Page, and to include their contact information (ie. mobile and /or email) as well as correct delivery address.

I would like to purchase an item from your Give Store for myself but I don’t have a Support Page. Is that okay?

Absolutely! While Support Pages provide a way for others to contribute, you can still use the Give Store for your own needs. Please make sure to include in the ‘notes’ section during checkout that the order is for yourself, and include your contact (ie. email and/or email) and your correct delivery address.

 Any other questions we haven't covered here, please just get in touch at supportangel@supportcrew.co.nz.